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Collaborative Thinking with and through Technology: Materials, methods and perspectives
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0003-1664-206x
2024 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The rapid development and integration of IoT, AI, and digital twin technologies into work environments create new demands and challenges for organisations, including the need to upskill and prepare their workforces for new technological applications and capabilities. The collaborative design tradition draws upon participatory notions of joint inquiry to help people in the ideation and conception of alternative futures; however, given the novelty and the rapidity of the technological transformations, there is an opportunity to engage people unfamiliar with technology and design in the ideation and conceptualisation of work-oriented improvements using these technologies.

This dissertation investigates what dimensions are necessary to support participatory processes for identifying and creating work-oriented improvements with technology and how design practitioners can apply these dimensions to stage these joint inquiry situations. To achieve these aims, explorations of and reflections on design are guided by a research-through-design approach that builds on three collaborative design cases that address real-world situations in a variety of contexts and participants: the joint inquiry processes of factory workers in the ideation, conceptualisation and prototyping of IoT work-oriented improvements; the joint inquiry process of ideation and conceptualisation of a digital twin in a manufacturing environment; and the joint inquiry processes of workers (predominantly from the healthcare sector) in ideating, conceptualising, and prototyping roles, skills, and products relying on IoT and AI technologies for their work futures. 

The research and design practice is guided by Deweyan pragmatism, underscoring the role and nature of materials (design methods, tools, and practices) in participatory design processes. Drawing from the three collaborative design cases and these theoretical notions, this thesis addresses two research questions: “What dimensions are needed to support participants in creating work-oriented improvements using technology?” and “How can these dimensions inform designers in staging joint inquiry situations of work-oriented improvements using technology?” The research methods consist of audio-recorded interviews, field notes, and collective reflective sessions to analyse the empirical material and video recordings. 

The main contributions are the identification of dimensions that underscore technology and work-oriented themes in joint inquiry and the framework of “thinking with and through technology”, which integrates these dimensions into a guided reflective and analytical design process. These contributions can help design and innovation practitioners and researchers prepare and stage materials, methods, and perspectives of joint inquiry situations concerning technology. The framework presents a “thinking with” perspective that underscores the material properties of technology and what the technology can offer to participants, and a “thinking through” perspective to contest the role of technology in organisations and open the design space to consider more sustainable and responsible futures. These results contribute to the collaborative design domain by developing knowledge and new nuances when staging joint inquiry situations of work-oriented improvements with technology. New understandings of these dimensions can contribute to an organisational landscape where workers can exercise their creativity, upskill their capacities, and voice their ideas and concerns concerning the technologies being integrated into their work environments.

Place, publisher, year, edition, pages
Eskilstuna: Mälardalens universitet, 2024.
Series
Mälardalen University Press Dissertations, ISSN 1651-4238 ; 414
National Category
Human Computer Interaction
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-68055ISBN: 978-91-7485-674-3 (print)OAI: oai:DiVA.org:mdh-68055DiVA, id: diva2:1883856
Public defence
2024-09-20, C3-003, Mälardalens universitet, Eskilstuna, 13:00 (English)
Opponent
Supervisors
Available from: 2024-07-12 Created: 2024-07-11 Last updated: 2024-08-30Bibliographically approved
List of papers
1. THE KARAKURI CARD DECK: CO-DESIGNING INDUSTRIAL IOT CONCEPTUAL SOLUTIONS
Open this publication in new window or tab >>THE KARAKURI CARD DECK: CO-DESIGNING INDUSTRIAL IOT CONCEPTUAL SOLUTIONS
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2020 (English)In: Proceedings of the International Conference on Engineering Design, ISSN 2220-4334, E-ISSN 2220-4342, Vol. 1, p. 807-816Article in journal (Refereed) Published
Abstract [en]

Novel IoT market solutions and research promise IoT modules that do not require programming or electrical setup, yet shop floor personnel need to face problem solving activities to create technical solutions. This paper introduces the Karakuri card deck and presents a case study composed of four workshop sessions in four manufacturing settings, where shop floor personnel tested the cards as a means of ideating and presenting conceptual IoT solutions in the form of diagrams. The results indicate the validity of the proposed conceptual solutions and suggest prototyping as a next step.

National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-48700 (URN)10.1017/dsd.2020.127 (DOI)2-s2.0-85105789958 (Scopus ID)
Available from: 2020-06-12 Created: 2020-06-12 Last updated: 2024-07-11Bibliographically approved
2. TO SUPPORT IOT COLLABORATIVE EXPRESSIVENESS ON THE SHOP FLOOR
Open this publication in new window or tab >>TO SUPPORT IOT COLLABORATIVE EXPRESSIVENESS ON THE SHOP FLOOR
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2021 (English)In: Proceedings of the Design Society, E-ISSN 2732-527X, Vol. 1, p. 3149-3158Article in journal (Refereed) Published
Abstract [en]

The availability of new research for IoT support and the human-centric perspective of industry 4.0 opens a gap to support operators in unleashing their creativity so they can provide improvements opportunities with IoT technology. This paper presents a case-study carried out in four Swedish manufacturing companies, where four different workshops were facilitated to support operators in the conceptualization of manufacturing improvements with IoT technologies. The empirical material gathered during these workshops has been analyzed in five different reflective sessions and discussed in light of previous research from industry 4.0, operators, and IoT support. Results indicate that operators can collaboratively create conceptual IoT solutions and that expressiveness in communicating their ideas and needs using IoT technology is more relevant than technical aspects and details of their proposed IoT solutions. This technological expressiveness is identified as a necessary skill to be cultivated on the shop floor and can potentially contribute to making a more effective and socially sustainable industrial landscape in the future.

National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-58473 (URN)10.1017/pds.2021.576 (DOI)2-s2.0-85117838807 (Scopus ID)
Available from: 2022-06-02 Created: 2022-06-02 Last updated: 2024-07-11Bibliographically approved
3. Poetics of Future Work: Blending Speculative Design with Artistic Methodology
Open this publication in new window or tab >>Poetics of Future Work: Blending Speculative Design with Artistic Methodology
2021 (English)In: EXTENDED ABSTRACTS OF THE 2021 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI'21), ASSOC COMPUTING MACHINERY , 2021, article id 63Conference paper, Published paper (Refereed)
Abstract [en]

This case study presents how the mixing of speculative design with artistic methodology can contribute to the inquiry of technological potentialities in the future of work. The goal and belief are that technologies such as artificial intelligence can augment employee creativity and support their well-being at work. The co-design process followed an artistic approach and consisted of three cycles of labs, workshops and events during the span of one year to support professionals with non-technical background in the ideation and conceptualization of possible futures. The artistic approach consisted of different exploration perspectives of technology through the use of embodiment, artifacts and creation of speculative fictions. The research team that facilitated the labs was interdisciplinary and the participants were assembled from different partner organizations from industry and public sector. We share the learnings from this study attending to three different perspectives: our learnings from the facilitation of the artistic approach, our learnings from the future of work ideas and concepts developed by participants, and discussion of what these learnings can mean to design practitioners and the research community. Results indicate that embodiment and speculative fiction can create engagement among professionals that lack technical expertise and support them in collaborative exploration of alternative futures of work with novel and abstract technologies such as AI.

Place, publisher, year, edition, pages
ASSOC COMPUTING MACHINERY, 2021
Keywords
Artificial intelligence, speculative fiction, artistic methods, future of work
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-57707 (URN)10.1145/3411763.3443451 (DOI)000759178500083 ()2-s2.0-85105776702 (Scopus ID)978-1-4503-8095-9 (ISBN)
Conference
CHI Conference on Human Factors in Computing Systems, MAY 08-13, 2021, ELECTR NETWORK
Available from: 2022-03-30 Created: 2022-03-30 Last updated: 2024-07-11Bibliographically approved
4. Co-Designing with AI in Sight
Open this publication in new window or tab >>Co-Designing with AI in Sight
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2022 (English)In: Proceedings of the Design Society, E-ISSN 2732-527X, Vol. 2, p. 101-110Article in journal (Refereed) Published
Abstract [en]

Artificial Intelligence offers a wide variety of capabilities that can potentially address people's needs and desires in their specific contexts. This pilot study presents a collaborative method using a deck of AI cards tested with 58 production, AI, and information science students, and experts from an accessible media agency. The results suggest that, with the support of the method and AI cards, participants can ideate and reach conceptual AI solutions. Such conceptualisations can contribute to a more inclusive integration of AI solutions in society.

National Category
Design
Identifiers
urn:nbn:se:mdh:diva-58475 (URN)10.1017/pds.2022.11 (DOI)2-s2.0-85131385961 (Scopus ID)
Available from: 2022-06-02 Created: 2022-06-02 Last updated: 2024-07-11Bibliographically approved
5. CO-DESIGNING TECHNOLOGICAL EXPLORATIONS IN DEVELOPING FUTURES LITERACY THROUGH SPECULATIVE DESIGN AND AN ARTISTIC INTERVENTION
Open this publication in new window or tab >>CO-DESIGNING TECHNOLOGICAL EXPLORATIONS IN DEVELOPING FUTURES LITERACY THROUGH SPECULATIVE DESIGN AND AN ARTISTIC INTERVENTION
2023 (English)In: Proceedings of the Design Society, Vol. 3, Cambridge University Press , 2023, p. 957-966Conference paper, Published paper (Refereed)
Abstract [en]

Futures Literacy is the capability to imagine and understand potential futures to prepare ourselves to act and innovate in the present. This pilot study aims to understand how artistic methodologies and speculative design can support the collaborative exploration of futures in the context of work and contribute to developing peoples' capability of futures literacy. Our premise is that technologies such as Artificial Intelligence and the Internet of things can augment people and support their needs at work. To illustrate this process, we have presented a collaborative method that integrates an artistic intervention with speculative design activities. We tested the method in a full-day workshop with seventeen (17) participants from a Swedish academy responsible for enabling learning and competence development at work in the healthcare sector. The results indicate that the artistic intervention, combined with the speculative design activities, can challenge current participants' perspectives and offer them new ways of seeing futures with technologies. These new ways of seeing reveal underlying premises crucial in developing the capability of futures literacy. 

Place, publisher, year, edition, pages
Cambridge University Press, 2023
Keywords
Case study, Collaborative design, Design methods, Futures Literacy, Case-studies, Co-designing, Competence development, Design activity, Design method, Future literacy, Healthcare sectors, Pilot studies, Swedishs, Design
National Category
Design
Identifiers
urn:nbn:se:mdh:diva-63982 (URN)10.1017/pds.2023.96 (DOI)2-s2.0-85165472005 (Scopus ID)
Conference
24th International Conference on Engineering Design, ICED 2023, Bordeaux 24 July 2023 through 28 July 2023
Available from: 2023-08-16 Created: 2023-08-16 Last updated: 2024-07-11Bibliographically approved
6. The Karakuri IoT toolkit: a collaborative solution for ideating and prototyping IoT opportunities
Open this publication in new window or tab >>The Karakuri IoT toolkit: a collaborative solution for ideating and prototyping IoT opportunities
2024 (English)In: Proceedings of the Design Society, E-ISSN 2732-527X, Vol. 4, p. 185-194Article in journal (Refereed) Published
Abstract [en]

This paper presents a collaborative solution developed to enable people without prior Internet of Things (IoT) knowledge to ideate, conceptualise, role-play and prototype potential improvements to their work processes and environments. The solution, called the Karakuri IoT toolkit and method, was tested in two workshops with eight production leaders at a Swedish manufacturing company. Outcomes were analysed from the perspectives of materials interaction and instruments of inquiry. Results indicate the solution can help people conceive and prototype improvement ideas at early design stages.

National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-67068 (URN)10.1017/pds.2024.21 (DOI)2-s2.0-85194067282 (Scopus ID)
Available from: 2024-05-31 Created: 2024-05-31 Last updated: 2024-07-11Bibliographically approved
7. Generative Metaphors in the Making of Digital Twins: Developing a Method for Early Conceptualisations
Open this publication in new window or tab >>Generative Metaphors in the Making of Digital Twins: Developing a Method for Early Conceptualisations
(English)Manuscript (preprint) (Other academic)
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:mdh:diva-67092 (URN)
Available from: 2024-06-03 Created: 2024-06-03 Last updated: 2024-07-11Bibliographically approved
8. Co-Experiential Futuring: where Speculative Design and Arts meet Futures Studies
Open this publication in new window or tab >>Co-Experiential Futuring: where Speculative Design and Arts meet Futures Studies
(English)Manuscript (preprint) (Other academic)
National Category
Design
Identifiers
urn:nbn:se:mdh:diva-67093 (URN)
Available from: 2024-06-03 Created: 2024-06-03 Last updated: 2024-07-11Bibliographically approved

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Aranda Muñoz, Álvaro

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12341 of 4
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Output format
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