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An approach for assessing the multi-stakeholder perspective: A case study of an integrated steel plant
Sustainability Solutions Pvt Ltd, Germany.
Centre for Environmental Science and Engineering, Indian Institute of Technology, Bombay, India.
2017 (English)In: Corporations and Sustainability: The South Asian Perspective, Taylor and Francis , 2017, p. 136-160Chapter in book (Other academic)
Abstract [en]

This chapter aims to bring out the potential of stake-holder interaction and to find methods to help assess the expectations of stake-holders. Results are presented from an empirical study conducted at a typical integrated steel plant located in a central-eastern part of India, determining the key stakeholders, assessing their expectations, examining the interaction of stakeholders with the organization, and the views and perceptions of managers and stakeholders. Organizations need to discuss successes and failures with a clear focus on the sustainability issues pertaining to short-term and long-term perspectives. Relationships and trust should be built with stakeholders. The other stakeholders who can be influenced by the company are shareholders, the community, suppliers and subcontractors. The outcome of the research is that stakeholder relationships can be improved by categorizing the stakeholders, developing stakeholder-specific strategies and strengthening communication. Communication with stakeholders can be further strengthened through various dialogue mechanisms.

Place, publisher, year, edition, pages
Taylor and Francis , 2017. p. 136-160
National Category
Earth and Related Environmental Sciences
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URN: urn:nbn:se:mdh:diva-59722DOI: 10.4324/9781351287609-8Scopus ID: 2-s2.0-85134940504ISBN: 9781351287593 (print)ISBN: 9781783530847 (print)OAI: oai:DiVA.org:mdh-59722DiVA, id: diva2:1686485
Available from: 2022-08-10 Created: 2022-08-10 Last updated: 2025-10-10Bibliographically approved

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Dikshit, Anil Kumar

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