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This study explores social workers' perspectives on motivation and receptiveness among clients with norm-breaking behaviors within social services. The aim is to understand how social workers perceive and manage client motivation and how they engage clients in the process of change, especially when the clients themselves lack motivation. Through semistructured interviews with five social workers, their views and strategies were examined and analyzed using thematic analysis. The results show that the social workers' professional discretion and creativity are central to providing effective care despite organizational constraints. Social workers must balance following guidelines with meeting client needs, which requires high professional competence and flexibility. The study also emphasizes the importance of organizational support that encourages this professional judgment.