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Dynamics of service attributes: a test of Kano’s theory of attractive quality
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0003-3187-7932
2004 (English)In: Proceedings of, the QUIS-9 Symposium on Service Excellence in Management, 2004Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2004.
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Electrical Engineering, Electronic Engineering, Information Engineering
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URN: urn:nbn:se:mdh:diva-9013OAI: oai:DiVA.org:mdh-9013DiVA, id: diva2:301584
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QUIS-9 Symposium on Service Excellence in Management, 2004
Note

Co author: Dr. Lars Witell Service Research Center Karlstad University, Sweden

Available from: 2010-03-03 Created: 2010-03-03 Last updated: 2025-10-10Bibliographically approved

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Fundin, Anders

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