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Lessons Learned from a Workshop on Relationship Building
Mälardalen University, School of Innovation, Design and Engineering.
Mälardalen University, School of Innovation, Design and Engineering.
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0003-2855-9220
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0003-0904-3712
2009 (English)In: 4th IEEE International Conference on Global Software Engineering, 2009, p. 115-120Conference paper, Published paper (Refereed)
Abstract [en]

Openness and trust are key elements to sustaining any successful client-supplier relationship. When the relationship is transitioning from being arms-length to evolving into a true partnership, it is critical to establish a shared understanding of not only the current state, but also of the expected future state. A workshop organized and facilitated by a neutral party, with the senior leadership of both organizations provides an ideal means for articulating implicit assumptions and surfacing hidden challenges such that an actionable vision can be created. Using a recent workshop held with both EuroTel and IndiaCo, the key elements of the workshop are discussed, along with the lessons learned. Moreover, this workshop provides further insight into the mechanics of the evolution and governance of outsourcing relationships.

Place, publisher, year, edition, pages
2009. p. 115-120
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:mdh:diva-9243DOI: 10.1109/ICGSE.2009.19ISI: 000272550200012Scopus ID: 2-s2.0-71049141355ISBN: 978-0-7695-3710-8 (print)OAI: oai:DiVA.org:mdh-9243DiVA, id: diva2:301816
Conference
4th IEEE International Conference on Global Software Engineering Location: Limerick, IRELAND Date: JUL 13-16, 2009
Available from: 2010-03-03 Created: 2010-03-03 Last updated: 2025-10-10Bibliographically approved

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Norström, ChristerLundqvist, Kristina

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Srinivasan, JayakanthLöfgren, AnnikaNorström, ChristerLundqvist, Kristina
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Citation style
  • apa
  • ieee
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • text
  • asciidoc
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